FREQUENTLY ASKED QUESTIONS

About GGS

We provide repair, preventive maintenance, consulting, and operational support for Laboratory Gas Generators.
GGS supports analytical and mass spectrometry labs throughout the United States, Canada, the Caribbean, and Latin America.
We support pharmaceutical, clinical, university, environmental, food safety, industrial, cannabis, and mass spectrometry laboratories throughout North America and Latin America.
Contact us. Our response during business hours is usually less than an hour.
We usually answer queries within an hour. And you can request that we do an emergency on-site repair visit in as little as 24 hours from the time you confirm.

Yes, we’re proud of our rapid response time, reliability, and expert team.
We repair and service every major brand of lab gas generator, and we use OEM parts. We’re also current on all service-related warranty requirements.
Our pricing, generally considerably less than a brand’s service options, is tiered depending on the speed required. We also offer Protection Plans with planned visits and an annual fee.
Collaborative, honest, and straightforward. Our goal is not to sell you a new product, but to keep your lab running at peak performance. We get great reviews for our responsiveness and expert team.

Yes. GGS maintains broad access to parts across most major gas generator brands. Because rapid response is important to us, we have an extensive inventory. Fast access to replacement parts helps minimize instrument downtime, maintain laboratory productivity, and reduce disruptions to analytical workflows and reporting schedules.
Yes. NitroLease™ is GGS’s lease-to-own program that allows laboratories to acquire nitrogen generators through predictable OPEX monthly payments. And the program integrates preventive maintenance as well.
We recommend them to all our customers for peace of mind. Our customized preventive equipment maintenance and service programs are available at several levels, we can determine which one works best for you.

We recommend a minimum annual preventive maintenance, though higher-demand environments may require more frequent service. We’ll provide guidance and establish a schedule.
It’s like your car. Regular, scheduled maintenance helps keep your N2 generator running properly to maintain gas purity, improve reliability, reduce downtime, and protect sensitive analytical instruments. And you’ll ultimately save money.
Highly likely. Pressure instability, contamination, or purity drift can negatively impact instrument performance and analytical accuracy.

We’ll evaluate and optimize your gas generation infrastructure for reliability, scalability, and operational efficiency. We’ll assist with generator selection, cylinder-to-generator transitions, lease vs. buy decisions, and expansion planning. All to make your lab run with more efficiency.
Yes. We help laboratories evaluate generator sizing, infrastructure requirements, operational goals, brand choice, and budget considerations. And because we don’t represent a specific brand, we’ll recommend exactly what’s right for you.
Our prices are better, we have much faster response times, and we use certified manufacturer’s replacement parts for repairs.
We’ve simply made it our business to be the best at lab gas generator repair. It’s like your car — a great garage is often less expensive, faster, and more reliable than the dealer.
We have years of experience working independently of specific brands, so we don’t promote purchases of a new model you may not need.
Our founder, Marc Townsend was a nuclear submarine engineer before he worked for a prominent lab gas generator manufacturer. Our mission is to be THE experts in this facet of analytical and mass spectrometry labs.

Of course. We help organizations create more consistent, reliable outcomes across multiple facilities and multiple brands. We are a single, reliable supplier of brand-independent expertise.
We are headed by Marc Townsend, a former Royal Navy submarine engineer who has also worked in the field on major manufacturers’ lab gas generators. A certified GGS technician, trained across all lab gas generator brands, will service your equipment. We don’t hire freelance help.